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Saturday, August 18, 2018

RETURNS AND REFUND

FREE RETURNS

We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return to JPAERO.it the purchased products, within 10 full working day from the date of delivery and receive the refund.

TERMS AND CONDITIONS

How to Return:

A) You have your “MY ACCOUNT” created;

1)  Log in to your Account under "My Returns”

2) Click on "New return request" and fill out the online  Returns Form.

3) You will then receive an email containing your RMA number (Returns Merchandise Authorization) and  all the info you need in order to send back the item/s to JPAERO.it warehouse.

B) You don’t have your “ MY ACCOUNT”, Click here to create your Account then proceed as above described (A), or in alternative you have to notify, within 10 (ten) working days from the date of delivery, the intention to exercise the right of withdrawal by email to This email address is being protected from spambots. You need JavaScript enabled to view it. , or by fax number 0039 02/87398776  specifying date and number of the invoice and the item(s) the Customer wants to return.

IMPORTANT:

• The good(s) purchased must be unused, unworn, unwashed, not damaged ,with all original tags and labels  attached, and complete of all of its parts and accessories.

• The good(s) purchased must be sent in its original packaging.

• The  return(s) must be shipped from the same country purchased from.

• Shipment, until certification that receipt by our warehouse has taken place, is under your  entire responsibility

ACCEPTANCE OF YOUR RETURNS

We normally process returns within 5 business days of arriving at our warehouse. If all the Terms and Conditions listed are satisfied, you will receive a confirmation email that your return has been accepted then we will proceed to refund.

JPAERO.it reserves the right to refuse your return, If all of these Terms and Conditions, indicated above, are NOT satisfied. We will inform you, by email, that are not entitled to a refund. However, you will have the option to request within 20 days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by warehouse. If you do not request the return of your merchandise within said 20 days period, JPAERO.it will be entitled to dispose of such merchandise in its sole discretion.

REFUND

JPAERO.it will refund the value of the returned product(s), with the exclusion of shipping charges and customs duties. Refund times depend on the payment method used when purchasing. Credit Card: For orders paid by credit card or debit card the refund will be made on the card used for the transaction. Normally within 30 days  PayPal: For orders paid with PayPal the amount will be refunded to the PayPal account used for the transaction. Bank Transfer: For orders paid with bank transfer the amount will be refunded to the bank account you indicated on the online Return Form. Please make sure you enter the right data. Cash on Delivery (ONLY FOR RETURNS IN ITALY): For orders paid in cash the refund will be arranged by transfer to a bank or post office account. Within the online Return Form is a request to enter the data of the current account to which the amount to be refunded is to be credited.

 

 

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CONTACT US

JPAERO.it
Via Corridoni 35 - 20122- Milano-Italy
T/F (+39) 02 87398776
Email: info@jpaero.it
Skype: jpaero.it

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